Cogenesis is a premier IT support and cloud services provider based in Sydney, catering to businesses with 5 to 500 employees. The company specializes in delivering fast, flexible, and reliable IT solutions, ensuring that clients' technical issues are resolved promptly and efficiently. Cogenesis offers a comprehensive range of services including IT consulting, IT audits, IT strategy planning, and business continuity planning. The firm is adept at managing and supporting AWS infrastructure, providing a seamless Windows Virtual Desktop experience, and maintaining high customer satisfaction with a 97% rating for their helpdesk remote support. Operating in the competitive IT services market, Cogenesis serves a diverse clientele, from small businesses to mid-sized enterprises, leveraging a business model that focuses on subscription-based IT support and project-based consulting services. Revenue is generated through ongoing support contracts, cloud service management, and specialized IT consulting projects.

Keywords: IT support, cloud services, IT consulting, business continuity, AWS infrastructure, Windows Virtual Desktop, IT audits, IT strategy, Sydney, customer satisfaction.