Critizr is a leading Customer Feedback Management Platform in Europe, serving over 90 major companies across 25 countries and 20 different sectors including retail, banking, travel, entertainment, and hospitality. The platform enables businesses to listen to and understand their customers, empowering staff to take actionable steps to improve customer experiences. Critizr operates in the customer experience management market, providing a multi-channel, single interface hub that captures customer insights at every stage of the customer journey, whether in-store, online, on mobile, or through third-party partners like Google My Business. The business model is primarily SaaS (Software as a Service), generating revenue through subscription fees from businesses that use the platform. Critizr's comprehensive suite includes features like centralized feedback and reviews, reinvented surveys with high conversion rates, and actionable dashboards for front-line staff.

Keywords: Customer Feedback, Multi-Channel, SaaS, Retail, Banking, Travel, Hospitality, Customer Experience, Actionable Insights, Surveys.