Exalate is a specialized software company that provides a robust bidirectional synchronization tool designed for complex cross-team and cross-company collaboration. Operating in the IT service management (ITSM) and software development markets, Exalate serves a diverse range of clients including small to medium-sized businesses, large enterprises, and nonprofit organizations. The core product allows seamless integration between various tools used for managing work, such as ServiceNow and Jira, ensuring that data is synchronized in real-time across different platforms. This is particularly beneficial for IT consultants and professionals who need to manage multiple projects and teams efficiently. Exalate employs best practices from Service Integration and Management (SIAM) and Information Technology Infrastructure Library (ITIL) to deliver end-to-end IT solutions. The business model is subscription-based, offering scalable pricing plans that cater to different organizational needs, from small businesses to large enterprises. Revenue is generated through these subscription plans, with special offers available for nonprofit organizations.

Keywords: bidirectional synchronization, cross-team collaboration, ITSM, software development, ServiceNow, Jira, SIAM, ITIL, real-time integration, scalable pricing.