Who are we? We help brands to better understand and manage their digital customer experience with a view to increasing satisfaction and revenue at each step. Netino by Webhelp is a specialised service provider, working for more than a hundred major customers around two major areas of expertise: - Social Media: Moderation (our historical core business), Community Management, Social Listening & Alerting, Social CRM (first level response). - Digital Content: Audio/Video editing, audio podcasting, zapping, clipping, graphical creation... We have many talented people, enough to adapt to (almost!) all the requests of our customers for any BPO (Business Process Outsourcing). A common point? A real expertise in recruitment, formation, and operators supervision operating 24/7 in France and offshore. Over-layering of technology, proprietary (for moderation and video) or partner, to increase efficiency, responsiveness, and quality. Netino enjoys a very strong reputation in the market with extensive media coverage and is regularly involved in inter-professional conferences (EBG, HUBFORUM, GESTE, Social Media Club…).